Q1: Is TrueFan a genuine app?
A1: Yes, we are 100% original and genuine app trusted by your favourite celebrities. If you are still not sure, you can check Celebrity’s Instagram profiles as they posted about us in the month of September 2020.
Q2: How many days does it take for my video to deliver?
A2: It currently takes 30 days for the video to be recorded by celebrity and delivered to you. We are working hard to make this faster.
Q3: My video is delayed beyond 30 days, what should I do?
A3: We are very sorry this happened, but a video sometimes gets delayed due to logistical issues, please feel free to reach us through the contact us section or request refund from the app itself.
Q4: I submitted the wrong occasion/occasion date/name, what should I do?
A4: You can edit the request yourself from the winnings section within 5 days of submitting your request. No change is possible after 5 days as the requests need to be sent to the celebrity. If you are unable to edit, then please get in touch through the contact us section and we would be happy to help.
Q5: Is it possible to change the name/occasion/occasion date/celebrity on a video request that has been delayed?
A5: Unfortunately, such changes cannot be made because the requests are already with the celebrity for recording, but we can definitely refund as delay is from our side.
Q6: I submitted an enterprise/company name for recording, will it be possible to get a video with that name?
A6: No, we do not offer any enterprise/company name recordings by celebrities.
Q7: Is it possible to get the video before 30 days?
A7: We try our level best to provide you videos as soon as receive them, but we keep 30 days due to logistics involved.
Q8: Will be the birthday date be the delivery date for the video?
A8: The birthday date is asked for the reference of the celebrities, it is not the same as delivery date.